PROGRAMME

Wednesday 21st June

Clinical Stream 1

9.00-9.50am
Pain Management: Jo Murrell
Top tips for assessment of acute pain in cats and dogs

10.05-10.55am
Pain Management: Gwen Covey-Crump
Chronic pain in cats and dogs – the big welfare issue of our time

11.20-12.10pm
Exotics: Molly Varga
Infectious diseases of rabbits and rodents

12.15-1.15pm
LUNCH

1.20-2.10pm
Ophthalmology: David Williams
The eye and infectious diseases

2.25-3.15pm
Imaging: Chris Warren-Smith
Which modality do I choose for imaging the abdomen?

3.35-4.25pm
Exotics: Molly Varga
A review of respiratory and cardio-respiratory diseases affecting rabbits and small mammals

4.40-5.30pm
Imaging: Chris Warren-Smith
The unique challenges of imaging the head

Clinical Stream 2

9.00-9.50am
Soft tissue surgery: Prue Neath
The rise of the Frenchie: tips and advice on airway and GI disease

10.05-10.55am
Neurology: Pip Boydell
A philosophical approach to seizures

11.20-12.10pm
Feline: Maggie Roberts
Update on neutering, including non-surgical options

12.25-1.15pm
Cardiology: Chris Linney
Cats are not small dogs! Management of feline heart disease

1.20-2.20pm
LUNCH

2.25-3.15pm
Feline: Maggie Roberts
A look at what’s involved in shelter medicine

3.35pm-4.25pm
Soft tissue surgery: Prue Neath
Minimising the stress of gastric dilatation and volvulus (the GDV!)

4.40-5.30pm
Cardiology: Chris Linney
Common pitfalls in cardiology: how to avoid them

Nursing Stream

9.00-9.50am
Feline: Maggie Roberts
What you should know about neutering cats

10.05-10.55am
Exotics: Molly Varga
Nursing clinics for rabbits and other small mammals

11.20-12.10pm
Imaging: Chris Warren-Smith
Pitfalls in radiography: getting the most from your images

12.25-1.15pm
Pain management: Gwen Covey-Crump
RVNs – pain management ambassadors

1.20-2.20pm
LUNCH

2.25-3.15pm
End-of-life care: Libby Sheridan
The role of veterinary nurses in the end-of-life care of pets

3.35pm-4.25pm
Exotics: Craig Tessyman
The challenges of dealing with exotic species in practice

4.40-5.30pm
Ophthalmology: David Williams
Protecting the eyes of your patients

Workshop/Masterclasses

10.05-12.10pm
Ophthalmology: David Williams
An interactive look at new treatments for old diseases
Cost £49 – Places are limited – Book Now

11.20-12.10pm
See a clear way to Dental Extractions: Bob Partridge, iM3
This lecture is open to all, but compulsory for those wishing to attend the following practical workshop
Places are limited – Book Now

13.20-15.15pm
Reducing the stress of Dental Extractions: Bob Partridge, iM3
A practical session involving the use of X-rays. Delegates must have attended the lecture above.
Places are limited – Book Now

2.25-4.25pm
Pain management: Jo Murrell and Gwen Covey-Crump
Managing acute and chronic pain in clinical practice – with case-based discussions and “real-time” pain assessment using video footage.
Cost £49 – Places are limited – Book Now

Thursday 22nd June

Clinical Stream 1

9.00-9.50am
Ophthalmology: David Williams
The eye and metabolic diseases

10.05-10.55am
Pain management: Jo Murrell
Advanced management of acute pain: using fentanyl in clinical practice

11.20-12.10pm
Pain management: Gwen Covey-Crump
Management of the hospitalised chronic pain patient

12.15-1.15pm
LUNCH

1.20-2.10pm
Ophthalmology: David Williams
The eye and neoplastic diseases

2.25-3.15pm
Imaging: Chris Warren-Smith
What is it when it’s not a fracture? Imaging other bone diseases

3.35-4.25pm
Orthopaedics: Stuart Carmichael
Making the best of a clean break: decision-making in fracture management

4.40-5.30pm
Exotics: Molly Varga
Advanced imaging: advantages and limitations

Clinical Stream 2

9.00-9.50am
Dentistry: Matthew Oxford
Getting to grips with extractions in dogs and cats

10.05-10.55am
Orthopaedics: Stuart Carmichael
Successful medical management of osteoarthritis

11.20-12.10pm
Neurology: Daniel Sanchez-Masian
Movement disorders – or is it epilepsy?

12.25-1.15pm
Orthopaedics: Stuart Carmichael
Surgical management of common tendon and muscle injuries

1.20-2.20pm
LUNCH

2.25-3.15pm
Wound management: Georgie Hollis
Honey and wounds: where are we now?

3.35-4.25pm
Neurology: Daniel Sanchez-Masian
Investigation and management of vestibular disease

4.40-5.30pm
Wound management: Georgie Hollis
Top five reasons wounds won’t heal: the issues, physiology and solutions

Practice Management

9am-5.30pm [lunch from 1.20-2.20pm] Presented by ALISON LAMBERT and the team from Onswitch
A full-day interactive programme for up to 40 people for anyone in a management role, or intending to improve their management skills, in veterinary practices. Onswitch is a company which exists to inspire change: it is passionate about customer experience and is on a mission to create customer-centred practices.

Build your business through the Customer Experience – establish a great process and train excellent people

1. Customer mix – building a customer-centred practice
Without clients you have no business. Tailoring your offering to the needs of local owners is essential, understanding who your target audience are (as well as what they want) is key to delivering a great customer experience.

2. Measuring the business with a Balanced Scorecard
Keeping clients happy is only half the story – you also have to do this profitably and sustainably. Audit your business using the Balanced Scorecard – a simple, effective tool to identify any issues and prioritise actions.

3.Managing change
Making changes to people and processes might be necessary, but they can be tough to manage. Learn techniques to engage and motivate the team so that change is seamless and successful.

4. Attracting people: customers and team
Developing a mission statement and a clear set of values will show both potential employees and owners what you offer that’s unique and special, attracting people like you who will love what you do and spread the message far and wide.

5. Creating a culture that attracts team members: be the employer of choice
Increasingly, vets and nurses are choosing to go where the culture and feel of the practice matches their own; they prioritise a supportive environment and a strong team ahead of fancy equipment. Following a vocation, not just doing a job, clinicians need the full package, not simply a competitive salary.

6. Sharing your culture to attract and retain great people
Your practice values should shine through in every client communication, every job advert and every conversation at the reception desk. A strong team who live and breathe your ethos deliver exceptional customer care that attracts customers and makes people want to work with you.

7. Inducting team members
Everybody needs to be on message, and on the same message – if your website says one thing and the team do another, customers are confused and let down. Train the whole team to deliver an excellent customer experience, measure their performance and show new starters how things are done (and why) from the very beginning.

Workshop/Masterclasses

10.05-12.10pm
Imaging: Chris Warren-Smith
Does everything in black and white make sense? An interactive radiographic interpretation session.
Cost £49 – Places are limited – Book Now

2.25-4.25pm
Dentistry : Matthew Oxford
Dental x-ray: how best to use and finance dental radiography in general practice
Cost £49 – Places are limited – Book Now

10.05am-1.15pm
MIND MATTERSmental health awareness training for all members of the veterinary team
This session will allow people to consider their own mental health. The speaker will provide an overview of some common mental health problems, causes, symptoms and treatments, and teach people how to: recognise distress; be confident in providing support when issues start to present; guide/facilitate a person towards appropriate support; recognise selfhelp strategies; recognise why they may feel vulnerable.
Places are limited – Book Now

Wednesday and Thursday

Exhibitor Sessions

A number of exhibitors will hold 50-minute sessions each day. Details will be published as available. These will be free to enter and can be booked on the day.